Palace Elite Resorts in Cancun Mexico has been with a class action lawsuit. Palace Elite Resorts has been accused of sharing data concerning ownership of timeshare purchases to other culprits as part of a scam to fool timeshare owners out of a substantial amount of money.
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Mr. Frank Baker and Mrs. Kelsey of Pennsylvania claim they bought from Palace Elite two timeshares contracts. The first contract, dated 17th October 2013, consisted of 120 All Inclusive Elite Weeks plus 10 Rounds of Golf. The second agreement, dated 19th June 2015, upgraded to 140 All Inclusive Elite Weeks plus 10 Rounds of Golf.
The Bakers received a phone call in August 2017 from a sales representative named Adam Glenn, who claimed he could provide a buyer or should they prefer to keep their units, a renter.
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Wild Card Rewards. Welcome to Hard Rock Hotel & Casino Atlantic City's Wild Card Rewards Online. 7 reels casino login. Sign in to check your Free Play Balances, Comp Dollars, Offers, and more! Contact Palace Resorts customer service. You can call Palace Resorts at (800) 346-8225 toll free number, write an email, fill out a contact form on their website www.palaceresorts.com, or write a letter to INTERNATIONAL HOTEL COMPANY, LLC, 8400 NW 33 STREET, SUITE 403.
The information Glenn had could only have been passed to him from Palace Elite. Who else, and why would anyone have or need their personal information in relation to their timeshare units. He obviously had their contact number as he had contacted them directly, he also claimed to have seen timeshare agreements, he knew the number of weeks the Bakers owned and the account numbers that Palace Elite had allocated to them.
Glenn’s sales pitch was intriguing, and the Bakers asked Glenn to email the figures. A proposal was sent as requested, the offer was to purchase 10 of the Bakers’ timeshare units for $31,700. He also requested the Bakers send him a copy of their contracts with Palace Elite. The Bakers allegedly sent these 25th August 2017.
Upon sending the contracts the Bakers were contacted by Glenn who allegedly informed the couple that he had a prospective buyer who wanted to purchase their timeshare units and that the monies had already been transferred, all the Bakers had to settle was the resorts fees for the full year before the sale could go ahead. The Bakers were assured this money would be returned upon completion of the sale.
Not doubting Glenn, the Bakers transferred the sum $9,320 to a company called Integrity Professional Closing.
After transferring the monies and the promise of a receiving a substantial amount of money from the sale of their timeshare units the Bakers felt happy and confident that they had made the right decision to sell. Unfortunately, the Bakers claim they never received any payment.
The Bakers contacted Glenn requesting an update and to inquire as to why they were having to wait so long for their money. In turn, Glenn informed them that the Mexican government required the payment of taxes on the rental/sale income, at this point the Bakers realised that something was terribly wrong, immediately demanding a refund. They were told this could take up to 60 days.
Having already been promised payment and documentation, the Bakers claim they did not receive the money nor the documentation they were promised.
According to the timeshare scam class action lawsuit, the Bakers suffered damages of more than $27,000.
No timeshare units were sold nor rented, and no contact from any party, but for Palace, was later rendered possible as all contact telephone numbers were surprisingly disconnected, the Palace Elite class action lawsuit says. Subsequently, they contacted their local police department and the Federal Bureau of Investigation to report the alleged timeshare scam.
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Posted on:February 2, 2018
For more information regarding this article or assistance in any other timeshare related issues please contact the TCA on 0203 519 3808 or email: [email protected]
For the Palace Resorts family, our guests are our priority, as is providing the very highest level of customer service.
We are currently experiencing an increased number of calls and email inquiries associated with travel plans and COVID-19, for which reason our response times are longer than usual. However, please be assured that we are answering each and every inquiry personally.
To ensure any changes in your travel plans are much easier and hassle-free we have adapted our policies to provide you with the flexibility you require at this moment.
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For all previously existing and new reservations at any of our properties made for March and April, you are able to modify the date of your reservation to any alternative date from now until December 15, 2020. Casino software providers. All penalties associated with date changes to these reservations are waivered. This also applies to non-refundable reservations.
We will be only too glad to help you with any questions you may have via our call center (numbers provided in the top-right-hand corner of our website), or via email:[email protected].
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If you are looking for further information on COVID-19 in general, the following is a list of reliable global sources:
• The World Health Organization (WHO)
• The U.S. Centers for Disease Control and Prevention (CDC)
• WHO Videos
• CDC Fact Sheets
• The U.S. Centers for Disease Control and Prevention (CDC)
• WHO Videos
• CDC Fact Sheets
FREQUENTLY ASKED QUESTIONS – COVID-19
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Have any cases of COVID-19 been detected in Mexico or Jamaica?
For updated news please visithttps://travel.state.gov/content/travel.html, select Information for Travellers, and then select COVID-19 Country Specific Information. Select your destination from the list of countries which appears there.
What is your refund policy regarding COVID-19?
For all previously existing and new reservations at any of our properties made for March and April, you are able to modify the date of your reservation to any alternative date between now until December 15, 2020. All penalties associated with date changes to these reservations are waivered. This also applies to non-refundable reservations.
For updated news please visithttps://travel.state.gov/content/travel.html, select Information for Travellers, and then select COVID-19 Country Specific Information. Select your destination from the list of countries which appears there.
What is your refund policy regarding COVID-19?
For all previously existing and new reservations at any of our properties made for March and April, you are able to modify the date of your reservation to any alternative date between now until December 15, 2020. All penalties associated with date changes to these reservations are waivered. This also applies to non-refundable reservations.
What preventative measures have been taken at Palace Resorts properties?
For those guests coming to visit us, it is worth noting that Palace Resorts & Le Blanc Spa Resorts use the strictest operational standards when it comes to hygiene and cleanliness. Our processes are in compliance with and have been Certified H by the Mexican Government, which upholds the highest standard in sanitation and cleanliness based on HACCP (Hazard Analysis and Critical Control Points) system. It is also important to note that Palace Resorts has its own Contagious Disease Outbreak Control protocol that can be activated in case of an emergency.
While we continue to follow local & government officials, please note that we continue to take precautionary measures to protect the health and safety of our guests and employees and guarantee that all of our resort practices meet the latest COVID -19 [Coronavirus Disease] protocols.
To ensure the health and safety of everyone, we are taking very specific and controlled measures throughout all our resorts and facilities including:
For those guests coming to visit us, it is worth noting that Palace Resorts & Le Blanc Spa Resorts use the strictest operational standards when it comes to hygiene and cleanliness. Our processes are in compliance with and have been Certified H by the Mexican Government, which upholds the highest standard in sanitation and cleanliness based on HACCP (Hazard Analysis and Critical Control Points) system. It is also important to note that Palace Resorts has its own Contagious Disease Outbreak Control protocol that can be activated in case of an emergency.
While we continue to follow local & government officials, please note that we continue to take precautionary measures to protect the health and safety of our guests and employees and guarantee that all of our resort practices meet the latest COVID -19 [Coronavirus Disease] protocols.
To ensure the health and safety of everyone, we are taking very specific and controlled measures throughout all our resorts and facilities including:
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• Center for Disease Control (CDC) recommendations for general flu prevention for all employees and guests (washing hands, avoiding touching face, etc.)
•Continuing to maintain rigorous cleanliness and safety standards throughout all our facilities including the reinforcement of good hygiene practices among employees.
•Providing sanitizer dispensing stations in high-traffic, visible areas including Restaurants, Front desk, Hotel Lobby, etc.
• Reinforcing cleaning and disinfectant procedures with a focus on faucets and toilet flushers, doorknobs and locks, desk and table surfaces, hangers, safes, light/air switches, TV remotes, and telephones.
•Continuing to maintain rigorous cleanliness and safety standards throughout all our facilities including the reinforcement of good hygiene practices among employees.
•Providing sanitizer dispensing stations in high-traffic, visible areas including Restaurants, Front desk, Hotel Lobby, etc.
• Reinforcing cleaning and disinfectant procedures with a focus on faucets and toilet flushers, doorknobs and locks, desk and table surfaces, hangers, safes, light/air switches, TV remotes, and telephones.
What happens if I am unable to fly back to my country of origin on the originally-planned date?
Should travelers be forced to extend their stays due to flight delays, guests will be eligible for a special rate, set out as follows:
Should travelers be forced to extend their stays due to flight delays, guests will be eligible for a special rate, set out as follows:
•$350 USD (for 2 people) at all Palace Resorts properties (excluding The Grand at Moon Palace Cancun and Le Blanc Spa Resorts properties).
•$450 USD (for 2 people) at The Grand at Moon Palace Cancun.
•$550 USD (for 2 people) at Le Blanc Spa Resorts properties.
•$450 USD (for 2 people) at The Grand at Moon Palace Cancun.
•$550 USD (for 2 people) at Le Blanc Spa Resorts properties.
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What do I do if my airline cancels my flights?
For all previously existing and new reservations at any of our properties made for March and April, you are able to modify the date of your reservation to any alternative date between now until December 15, 2020. All penalties associated with date changes to these reservations are waivered. This also applies to non-refundable reservations.
For all previously existing and new reservations at any of our properties made for March and April, you are able to modify the date of your reservation to any alternative date between now until December 15, 2020. All penalties associated with date changes to these reservations are waivered. This also applies to non-refundable reservations.